Shipping policy

We have tied up with one of India's leading delivery companies Shiprocket and will keep expanding our partner network. India shipping options with estimated delivery times, depending on location are as follows:

 

Standard Shipping

Usually delivers within 5-7 business days.

Shipping is free for all pre-paid orders.

Rs. 150 for any COD orders.

 

All the above timelines apply to orders received before 4 p.m. (IST). For orders received after that, we will do our best to dispatch on the same day; otherwise, on the next business day.

Delivery timelines could vary, usually based on the delivery address and during peak shipping periods. In case your pin code is not accepted at Checkout, please contact us, we will do our best to service your order.

For any information,

please contact our customer care service at:

Email: support@ooustore.com

 

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We aim to dispatch all orders within 24 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are unable to cancel orders once they have been scheduled for pick up by our delivery partner. We are unable to redirect orders once items have been dispatched.

We require a signature for any goods delivered at the intended delivery address or picked up from our location, whether by you/anyone specified by you (whether on the phone or in writing) at which point the responsibility for your purchased goods passes to you.

Evidence of a signature by anyone taking delivery at the intended delivery address, or pickup at our address by the person specified by you, is treated as evidence of successful delivery and fulfilment by OOU and transfer of responsibility thereof to you. This is applicable for all orders, including gift orders where the intended recipient and delivery address may be different from the purchaser.

For your convenience and security, we may ask you to specify (whether on the phone or in writing) a recipient who you may nominate for accepting delivery on your behalf. In such cases, we may not deliver your goods to any other person, unless instructed otherwise by you (whether in phone or in writing).

Again for your convenience, we do not verify the identity of the person accepting deliveries/pickups. Please note delivery to anyone at the intended delivery address or pickup by anyone claiming to be you/the person specified by you will constitute successful delivery and fulfilment by OOU.

 

CLARIFICATIONS:

"You", "Your" refers to the customer that has made the purchase on our site and/or made the payment for a purchase on our site.

 

"Intended delivery address" is defined as the "Ship To" delivery address specified in the order. This includes the "Ship To" delivery address provided for gift orders where the purchaser and intended recipient may be different people and at different addresses.